Hi, how can we help?
Search our FAQs or reach out to the team. We're happy to help.
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Orders are delivered within 1 to 3 business days within Singapore. You'll get a confirmation email with tracking info once your order ships.
How much is shipping?
Local delivery within Singapore is a flat $3, and free on orders over $50.
How can I track my order?
Once your order ships, you'll get a confirmation email with tracking info. You can also check your order status anytime from your account.
Can I change or cancel my order after checkout?
WhatsApp us at +65 8904 8559 or email hello@augelbrands.com as soon as possible. We can usually make changes if the order hasn't been processed yet.
Do you ship outside Singapore?
Right now we ship primarily within Singapore. Interested in ordering for delivery overseas? WhatsApp us at +65 8904 8559 or email hello@augelbrands.com.
Returns & Exchanges
What's your return policy?
We offer a 7-day no-questions-asked return and exchange policy from the date you receive your order. Items must be unused and in original condition and packaging.
How do I start a return?
WhatsApp us at +65 8904 8559 or email hello@augelbrands.com with your order number and the items you'd like to return. We'll send you a return waybill.
My item arrived damaged or incorrect. What do I do?
WhatsApp us at +65 8904 8559 or email hello@augelbrands.com within 48 hours of receiving your item, with a photo or video, and we'll send you a replacement.
How long do refunds take?
Once your return is received and inspected, approved refunds are processed to your original payment method within 5–10 business days.
Do I need to arrange my own return shipping?
No — we'll provide a return waybill so you don't need to arrange shipping yourself.
Product Usage & Ingredients
Is it safe if my pet licks it?
Our sprays, wipes and balm are designed to be lick-safe. Surface cleaners like Odour & Stain Remover and Floor Cleaner are pet-safe once dry, and our shampoos are rinsed off. Always check the product page for details.
How often can I use Scruffi products?
Most of our formulas are gentle enough for daily use. Check the product page or label for specific guidance.
Are your products suitable for both dogs and cats?
Most are. Look for "Dogs & Cats" on the product page. For our Flea & Tick Spray and Fur & Skin Spray, the Unscented version suits both dogs and cats, while the scented versions are for dogs only.
Where are Scruffi products made?
Scruffi is a Singapore brand. Some of our products are made right here in Singapore; for others, we partner with trusted formulators and manufacturers overseas. Every formula is held to the same standards, so you get the same quality and consistency, batch after batch.
What is HOCl, and is it the same as bleach?
No. Hypochlorous Acid (HOCl) is a molecule produced by our own immune system. It helps eliminate up to 99.9% of germs, then breaks down into water and a trace of salt, so there's no harsh residue or bleach smell.
Do I need to rinse after use?
No for our sprays, mist, balm and wipes: they're no-rinse. Our shampoos are the exception, so rinse well after lathering.
How should I store Scruffi products?
Keep them in a cool, dry place away from direct sunlight, with caps closed. The shelf life is printed on each label. For Sanitizer Tablets, use a mixed solution within 14 days.
Where can I find the full ingredients?
On every product page, under the Ingredients tab, with our key actives explained in "The science behind the ingredients". They're also printed on each label. Can't find something? WhatsApp us at +65 8904 8559 and we'll help.
Account & Payment
What payment methods do you accept?
We accept all payment methods available at checkout, including major credit and debit cards.
Why isn't my promo code working?
Double-check the code hasn't expired and meets any minimum spend. Still stuck? Email us and we'll help sort it out.
No matching questions. Try a different search, or reach out to us below.