Terms of Service

Last updated: 27/10/2026

Welcome to Scruffi. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Scruffi

Scruffi is a pet care brand owned and operated by Augel Brands (UEN: 53513695A).
Throughout the site, the terms “we”, “us”, and “our” refer to Scruffi.

2. Eligibility

By using this site, you confirm that:

  • You are at least the age of majority in your jurisdiction, or
  • You have obtained consent from a parent or legal guardian.

3. Products & Services

Scruffi provides pet care products intended for general hygiene and wellness purposes.

  • Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
  • Always consult a qualified veterinarian for medical concerns regarding your pet.
  • Product descriptions and images are provided for informational purposes and may vary slightly from the actual product.

4. Orders & Payments

  • All prices are listed in SGD unless stated otherwise.
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.
  • Payments are processed securely through third-party payment providers. Scruffi does not store your payment details.

5. Shipping & Delivery

  • Delivery times provided are estimates and not guaranteed.
  • Scruffi is not responsible for delays caused by courier services, customs clearance, or events beyond our control.
  • Risk of loss passes to you upon delivery.

6. Returns & Refunds

Returns and refunds are subject to our Shipping and Returns Policy, which forms part of these Terms.

  • Items must be unused and in original condition unless otherwise stated.
  • Certain items may be non-returnable for hygiene or safety reasons.

Please refer to our Shipping and Returns Policy page for full details.

7. Intellectual Property

All content on this site, including but not limited to logos, images, text, graphics, and product designs, is the property of Scruffi or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written consent.

8. User Conduct

You agree not to:

  • Use the site for unlawful or prohibited purposes
  • Submit false, misleading, or harmful information
  • Interfere with the security or operation of the website

We reserve the right to terminate access for any violation of these Terms.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Scruffi shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website.
  • Our total liability shall not exceed the amount paid for the product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Scruffi and Augel Brands from any claims, damages, or expenses arising from your breach of these Terms or misuse of our products or services.

11. Third-Party Services & Links

Our site may contain links to third-party websites or services. We are not responsible for their content, policies, or practices.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the site constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.

14. Contact Information

For questions about these Terms, please contact us at:

Email: hello@augelbrands.com

Brand: Scruffi

Business Name: Augel Brands (UEN: 53513695A)